About Us

Fittleworth Medical is a leading Dispensing Appliance Contractor (DAC) and provides a home dispensing service to over 60,000 clients across a wide range of products. Offering a cut-to-fit stoma product customisation service, we meet the diverse and individual needs of our clients. Fittleworth is part of the wider JDS Family and continues to be on a journey of rapid growth and transformation. Fittleworth provides a discreet and reliable home dispensing service through a dedicated Customer Service Team and 38 dispensing centres nationwide. At the heart of the business are Fittleworth’s 360 employees who live and breathe core principles to continue the Schneider legacy. 

Our Bold Behaviours

Live the Schneiders’ Legacy, our noble purpose
Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles

Be People Focused
Builds trust and collaborates with an inclusive and empathetic approach

Be Customer Centric
Considers the needs, experience, and feedback of customers in all we do

Be Performance Driven
Operates with an ownership mindset, driving meaningful outcomes

Be Agile
Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles

Role Summary

The Head of IT for the UK Service Business Unit (SBU) is accountable for all end-to-end technology outcomes across the organisation, shaping strategy, prioritising investment, and ensuring the successful delivery and reliable operation of SBU-aligned technology. As the strategic technology partner to SBU leadership, the role integrates strategy, demand, architecture, delivery, operations, and value realisation to ensure technology investments are aligned, funded, executed, adopted, and delivering tangible business results. The role also leads and develops a high-performing technology team across the UK, India, and Lithuania, fostering a culture of ownership, collaboration, innovation, and continuous improvement

Key Responsibilities

Strategy, Demand & Portfolio Ownership

• Translate SBU business strategy into actionable multi-year technology roadmaps.
• Shape and prioritise demand, ensuring investment-grade requests with clear outcomes, TCO, readiness, and benefits.
• Lead portfolio governance and ensure alignment between funding, strategy, and capacity.
• Build and maintain value cases; manage benefits tracking and post-implementation evaluation.

 Delivery & Execution Accountability

• Own delivery of the SBU’s technology portfolio across scope, schedule, budget, quality, and value.
• Make trade-offs across capacity, sequencing, dependencies, and release planning.
• Oversee programmes, projects, and product teams across run and change.
• Manage vendors and System Integrators, including SOWs, KPIs, and remediation.
• Drive agile execution with mature product ownership and clear business prioritisation.
• Run Operations & Technology Stewardship
• Ensure SBU applications and integrations operate reliably and meet SLAs and compliance requirements.
• Partner with Global IT Infrastructure & Operations to ensure effective operational performance and issue resolution.

Architecture, Compliance & Risk

• Ensure SBU solutions comply with architecture, cybersecurity, and technology standards.
• Maintain strong oversight of the Microsoft Dynamics ERP platform.
• Co-own risk, compliance, and cybersecurity posture with Corporate IT Cyber.
• Govern non-functional requirements, environments, and technical debt.
•  Stakeholder, Communication & Change Leadership
• Act as primary liaison between the SBU and IT, ensuring transparency and alignment.
• Drive communication, business readiness, adoption, and organisational change.
• Serve as escalation point for cross-functional blockers and expectation gaps.
• Coordinate resolution plans ensuring clear communication across stakeholders.

People Leadership

• Lead the Dynamics platform team including Architects, Developers, Scrum Master, and BAs.
• Build a high-performing, empowered, and collaborative team.
• Strengthen product/platform operating model capabilities and agile ways of working.
• Manage indirect relationships with IT Infrastructure & Operations to ensure continuity.

Key Interfaces

• UK Service Business Unit Leadership: Managing Director, Finance, Operations, Customer Services, HR.
• Global IT: Director, Service Business Technology, Enterprise Architecture, Portfolio Mgmt, Infrastructure & Operations, Cyber Security.
• UK Product Business Leadership.
• Global Business Functions: Marketing, Supply Chain Management.

Skills

• Proven experience leading and inspiring technology teams and driving transformation.
• Strong ability to collaborate, influence, and communicate with senior stakeholders.
• Ability to translate SBU objectives into technology strategies and value-driven roadmaps.
• Strong analytical and problem-solving capability, including Power Platform knowledge.
• Deep expertise in Microsoft Dynamics ERP and Power Platform, including integration and data migration.
• Ability to act as a trusted business partner and manage change effectively.
• Ability to lead organisational change and drive adoption.
• Strong adaptability to evolving technologies and business needs.

Experience

• 12–15 years IT leadership experience including digital transformation and technology strategy.
• Experience delivering complex programmes across cloud, cyber, data, and ERP.
• Strong understanding of business processes and aligning technology to outcomes.
• Proven ability to lead multi-disciplinary teams and cross-functional initiatives.
• Enterprise architecture, integration patterns, data/analytics.
• Agile/DevOps, CI/CD, release management, lifecycle management.
• Cybersecurity frameworks, GDPR, resilience planning.
• ITIL service management and operational performance metrics.
• Expertise in Microsoft Dynamics ERP and related platforms.
• Budgeting, forecasting, TCO modelling, and vendor governance.
• Data governance, analytics, AI, automation.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field.
• Master’s degree in Information Systems or a business discipline preferred

What we offer

• Life Insurance Cover x10 Annual Salary (subject to the T&C’s of the scheme)
• Competitive full pension scheme of 8.5% employer contribution
• Employee cost of private healthcare covered with option to add family members
• A comprehensive, embedded Employee Assistance Programme
• Access to our bespoke employee reward platform “Fittle-perks” providing amazing perks such as discounts across major retailers and access to an online Wellbeing Centre
• 25 days annual leave + bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave
• 1 Me Day, 1 Volunteer day per annum
• Enhanced support on family friendly policy
• Flexible Working
• Internal refer a friend/family scheme