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Customer Service Advisor

Location
Sevenoaks
Recruiter
MotorSport Vision and PalmerSport
Contract
Permanent
Salary
National Minimum Wage (as applicable by age) - plus commission

Job description

Are you passionate about motorsport and thrive on providing a first class customer service?

MotorSport Vision (MSV), Europe’s leading race circuit operator, is seeking a dedicated Customer Service Advisor to join the dynamic team based in its Head Office, located at the historic Brands Hatch Circuit in Kent.

At MSV, we pride ourselves on delivering fantastic motorsport events and experiences at our renowned circuits across Europe: Brands Hatch, Donington Park, Snetterton, Oulton Park, Cadwell Park, Bedford Autodrome and Circuito De Navarra. As a Customer Service Advisor, you will play a pivotal role in ensuring our customers receive exceptional support both prior to and after their time at our venues.

Key responsibilities of a Customer Service Advisor:

  • Providing outstanding service to external customers 
  • Handling general queries about race meetings, driving experiences and other relevant products  via email and telephone
  • Providing advice, guidance, support and signposting
  • Resolving any customer concerns and issues, with support from the wider management team
  • Assisting with the administration and fulfilment of race meeting tickets and voucher gift packs
  • Day to day use of Microsoft Outlook, Word and Excel as well as custom in-house business systems
  • Fielding in-bound sales calls for tickets, season passes and driving experiences

Requirements of a Customer Service Advisor:

  • Previous office-based customer service experience
  • Attention to detail and a high level of accuracy
  • Excellent spoken and written English
  • A passion for delivering a first-class customer experience
  • Ability to thrive within a fast paced environment
  • A full UK driving licence (essential due to location)

A knowledge or passion for motorsport is desirable, but not essential.

In return MotorSport Vision offers:

  • Up to 31 days holiday (including Bank Holidays)
  • A staff pass allowing access for yourself and a guest to attend events at all MSV circuits
  • Access to our MSV Hub platform, giving you access to discounts at 100s of retailers across the UK
  • Discounted food and drink when working on site
  • Training opportunities
  • A workplace pension
  • Free parking

This role is a fantastic opportunity for somebody who is looking to start a career in the motorsport or customer service sector. Due to the location of Brands Hatch circuit, a full UK driving licence is essential for the role. You will be expected to work a 42.5 hour work week, Monday – Friday, with occasional weekend work for our large, promoted events.

To apply for the Customer Service Advisor position, please click the ‘Apply Here’ button to begin our application process. Please note that due to the high level of interest expected, we will only accept applications with both CVs and personalised covering letters.

MSV reserves the right to remove this advert early if a sufficient number of suitable applications have been received.

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