Direct Life are looking for dynamic, innovative and passionate Telephone Interviewers to join the team!

Who are Direct Life?

Direct Life are one of the UK’s leading Life Insurance outsource and technology suppliers. Too many people in the UK lack the insurance that they need to protect themselves from devastating events. With over 30 years of experience we are passionate about ensuring people have the right protection in place. We put our customers at the heart of everything we do.

We provide systems and services to independent financial advisers, financial adviser firms and other well-known firms such as Confused.com.

About the role

We are looking for Telephone Interviewers who would be making outbound calls to our customers to complete their insurance applications. This will involve gathering information about their lifestyle and medical history. The calls are arranged in advance, so there is no cold calling involved.

Our office is based in the centre of Chichester. However, due to the current pandemic, you will be required to work from home until such time it is appropriate to return to the office. This means the successful applicant must have good broadband and home working space.

The working hours are 37.5 per week, which would include shifts working early shifts 9am – 5.30pm and late shifts 12.30pm – 9pm. You will be required to work a minimum of three late shifts. There is also the option to work on Saturday morning between 9am – 12pm. We can offer some flexibility with shift patterns to suit your work / life balance.  

The starting salary is £17,375 per annum, which increases to £17,500 per annum once you have successfully completed your 6 month probation period.

About you

The successful candidate must have the following skills and experience:

Excellent verbal communication skills

Have a professional and polite telephone manner

Be IT proficient

Have previous call centre experience

Ability to work to agreed expectations in relation to individual efficiency

GCSEs Maths and English

Benefits for working for Direct Life

You get the day off on your Birthday
Access to Perkbox – employee portal offering a huge range of perks, free treats and benefits
Annual bonus
Generous holiday entitlement (plus all the bank holidays)
Life Cover
Private Medical Insurance
Pension Scheme
Eye Voucher Scheme
Employee Assistance Programme

We provide extensive training and have plenty of development opportunities. 

What to do next?

If you think you have the skill set, and are the right fit, then please apply for the role, giving us as much information about you as possible.

Direct Life, Friars House, 52A East Street, Chichester, PO19 1JG
www.directlife.co.uk

• Please view the Tele Interviewer Job Description 19 Mar 21 document (opens in a pop up)