£15,000 + performance bonus & 3 year training programme

Role Purpose and Context

As a member of the Claims team you will be trained to investigate, negotiate and settle claims over a 3 year milestone training period.

After the initial training has been completed (approx 3-6 month) you will take responsibility for own case load including fire & theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties.

Key Responsibilities

• Ensure that allocated claims are fully investigated
• Act as the key contact for specific customers/brokers
• Communicate with policyholders, solicitors and other by telephone and in writing
• Identify opportunities to make recoveries and follow the recovery through
• Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim
• Work within the team ti ensure that all claims are settles within appropriate timescales.
• Work flexibly within the team, assisting colleagues where ever pressures greatest to enhance overall team performance

Key relationships

Reporting to the team leader, key internal relationships will be with other members of the team and other claims teams.

Skills/Experience/Qualifications

• 5 GCSE passes or equivalent (grades A-C) including English and Mathematics
• Experience of working in an office
• Excellent communication skills
• Computer skills

Competencies

• Planning and organising
• Delivering results
• Embracing change
• team working
• Self-development
• Delivering excellent customer service