Call Centre Agents
Redhill, Surrey
£16 - £18.5K Full time
Permanent

Our client is looking for Customer service agents to work in a busy call centre, within a friendly and professional team based in Redhill.

You will:
• Mainly be taking inbound calls relating to a variety of occupational pension schemes
• You may be required to answer queries via telephone and email and be asked to provide support to the administration and customer service team
• Hit individual (KPI of 50 calls per day) and team targets
• Forward on escalated calls in the correct manner
• Maintain and develop knowledge of pension schemes
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members' needs and to promote the brand
• Make outbound calls when required

Essential
• Contact centre experience required
• Pass at C or above for Maths and English at GCSE or equivalent
• Able to work to a high level of accuracy
• Able to work well under pressure and meet targets
• Interpersonal skills to include good written and verbal communication
• Computer literate
• Excellent customer service skills and a positive, customer focused attitude
Advantageous
• Experience in pensions administration would be an advantage

Benefits:
- Great salary
- Subsidised in house canteen
- 7% pension increases to 10 with employee contribution
- 10 x salary Death in Service
- 26 days holiday Plus bank holiday
- Private medical insurance
- Flexible benefits scheme
- Excellent company progression

If you are interested in working as a customer Service Agent for well known and reputable company based in Redhill please apply now or send your CV to [please apply by clicking on the blue button on this web page]