Call Centre Advisor
Permanent
Full time
Guildford
£20,000 - £22,000

Our client is seeking a Contact Centre Advisor to join the existing team in their Guildford Office. It may be that you already have previous experience in a similar environment, or you have great customer service experience and are looking to start your career in a contact centre environment.

Main Duties and Responsibilities

- Assessing suitability of patient for chosen treatment, ensuring the quality of leads converted to consultation.

-Contributing to the maximisation of conversion rates to meet the KPI for consultation appointments

- Providing front line support to all existing and potential patients, GPs and Optometrists

- Providing support as required to the marketing team and professional partnership team in all aspects of sales and marketing and relationships with key business partners

- Assisting in the production of management and sales information

- Providing support as required to staff and managers in all hospitals.

- To effectively and efficiently handle calls, emails and postal enquiries during Contact Centre working hours in line with all KPI.

- Log faxed referrals from Opticians and GPs and pass onto PLs teams if medical

- To effectively support the marketing team in the management of events e.g. booking in attendees for open evenings

- Responsible for managing and prioritising daily activities and processes ensuring service levels meet KPIs

- Follow the Livesey Solar approach to explain procedures clearly, answer questions and handle objections to convert enquiries to appointments wherever appropriate

- Take ownership of individual issues/enquiries and ensure they are resolved to the satisfaction of the patient, whilst understanding when and how to escalate an issue

Hours:
8am and 8pm from Monday to Saturday
You are expected to work flexibly with other members of the team to ensure continuous and consistent cover to support advertising campaigns.
This may involve some evening and weekend work outside the usual working hours.



If you are interested and want to continue / start your career in a call centre environment, APPLY NOW!

01293848159 OR [please apply by clicking on the blue button on this web page]