Inbound Call Handler
6 Month Contract - (View to perm!)
£18,500 per annum basic PLUS Commission
Redhill

My Client is a rapidly growing Insurance company in Redhill are seeking an experience Customer Service professional to join there expanding team. This fantastic opportunity will require you to work Monday-Friday core office hours.

Duties and Responsibilities:
• Receive and respond to incoming calls from existing and potential customers in relation to new business, renewals and quotation queries
• Maximise inbound sales, and achieve performance related targets as set by the team leader
• Ensure service levels, key performance indicators, call handle rates, and targets are met and exceeded
• Ensure a high level of customer service is delivered
• Respond constructively to customer queries and record customer details using the note facility on the system
• Maintain a full working knowledge of products, services, special discounts and marketing promotions
• Ensure compliance with all insurance regulatory bodies at all times

Person specification:
• Educated to GCSE standard
• Inbound call centre experience is essential
• Insurance background would be an advantage but not essential
• Computer literate with knowledge of Microsoft
• High standard of written & verbal communication skills
• Confident and friendly telephone manner
• Extremely Motivated

This role is Monday to Friday, Core office hours in Redhill.

To apply for this role as an Inbound Customer Service advisor please apply direct or send your CV to [please apply by clicking on the blue button on this web page]