Application Support Analyst
Permanent
Crawley

The Product Support Specialist provides technical and application support for our client's customers, managing maintaining their cloud based Linux server pools.

The role is a first and second level technical position, responsible for providing a broad range of front line and second technical support services via email and telephone.
You will be occasionally assisting with product testing & reviewing product documentation, creating & maintaining support- related documentation.

They will be technically proficient in the following key areas:

• Experience managing networks such as configuring routers, NAT, IP addressing, DNS, VPNs etc.
• Experience with working with Apache Tomcat 6/7 and Postgre SQL 8/9
• Knowledge of general telephony i.e. hunt groups, call queueing, ACD distribution
• Knowledge of hosted IP telephony and SIP endpoint management
The role:

• Providing 1st & 2nd line application support via email and telephone
• Provisioning new customers and implementing changes on existing sites
• Evaluating and implementing new support processes

For further information please send me your CV in the first instance