Call Centre Customer Service Advisor

Redhill

£15500 Permanent

Full time

Have you worked in a call centre and have experience in customer service???

A fantastic opportunity for a highly customer focused individual to join their busy call centre within the centre of Redhill.

You will be answering inbound calls from customers, handling general customer queries and solving complaints. Updating the system accurately will be a daily task. Working to daily and weekly KPI's and completing any administrative tasks with each call

Responsibilities

* To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels
* To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.
* To liaise with customers and other departments to ensure the provision of a quality service within given service levels.
* To ensure all customer related data is accurately recorded and always factual.
* To utilise the Queuing System to monitor or resolve all problems/requests relating to specific agreements.
* To show a positive attitude to all team members by being loyal and fully committed to team objectives.
* To undertake all other tasks and responsibilities as requested by the Line Manager.

The successful candidate will:

* Have an excellent telephone manner,
* Customer service having worked in a call centre environment previously.
* Computer literacy skills,
* You will have a minimum of English and Maths amongst your passes in GCSE's (or equivalent) and preferably have further education ie A'levels.
* Have the ability to work on your own initiative and as part of a team.



If you would like to apply for this position please send your CV to [please apply by clicking on the blue button on this web page] or apply direct!