Customer Service Support Desk Advisor
Permanent
£18,000 - £19,000 per annum basic (depending on experience) PLUS £2,000 shift allowance
Redhill

You will be a proactive member of the Customer Service Support Desk team providing call answering, technical, and administrative and service support within the business as required. You will provide excellent service and response times to customers for call logging, service requests and query resolution. You will be required to provide first and second line technical support on product, service and billing enquiries.

Duties and Responsibilities:
• To work as part of the Support Desk team providing excellent customer service and support to customers.
• To log each call taken and ensure the database is kept updated.
• To assist in monthly customer surveys to ensure that the service levels are met.
• To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements.
• To manage the switchboard and reception area as required by the Customer Centre Manager.
• To assist in various administration and central filing duties within the Customer Centre team.
• To assist in ensuring seamless and effective handover to and from Night Shift Help Desk.
• To maintain an in-depth knowledge of our products, services and processes.
• To understand the technical issues presented by the customers and to use IT and data knowledge to resolve same.
• To assist in development and maintenance of technical, product and services within the department and update databases.

Person specification:
• Excellent Customer Service Skills and proactive attitude
• Confident and clear telephone manner is essential
• Knowledge of IT or Telecoms
• Accurate and effective PC Skills
• Ability to learn new technologies

The position requires shift work: Rota basis of 4 shifts on 4 shifts off; each shift is a 12 hour shift currently within an operating day of 8.00am to 10.00pm or an operating night of 8.00pm to 8.00am including regular weekend and bank holiday working. Due to the shift pattern, you must hold a driving licence and have access to your own vehicle

If this is a position that you are interested in please send your CV to [please apply by clicking on the blue button on this web page] or call[please apply by clicking on the blue button on this web page].