Customer Care Team Leader
£22 - £23,000 plus performance bonus
Crawley, West Sussex
Permanent

Our client is seeking a Customer Care Team Leader to join their large and busy call centre. The call centre is inbound customer service providing a service to households throughout the UK.

As a Customer Care Team Leader, your duties will include:
• Leading a team of customer service agents
• Managing and motivating the team on a day to day basis, call monitoring to calls to make sure they adhere with all regulations
• Coaching and developing staff to make sure all KPI's and performance targets are met
• Driving high and quality performance in the team
• Handling calls and dealing with escalated complaints

As a Team Leader you will require the following skills and experience:
• Proven experience within a high volume call centre
• Ability to motivate, with strong performance and people management skills
• Insurance claims experience would be ideal
• An good understanding of Data protection act and TCF principles
• Ability to work in a pressurised environment

The role is based in Crawley, West Sussex. Hours of work are 40 hour week, working on shift basis between the hours of 7am – 10pm, Monday to Sunday.

It is essential that you have previous customer service team leader experience within a call centre. You also need to be motivated in coaching and developing others as well as highly customer focused.

If you feel this is the role for you please email your CV to [please apply by clicking on the blue button on this web page] or call[please apply by clicking on the blue button on this web page] or please apply directly to the advertisement.