Arrears Management Advisor
£15,500 basic, plus performance related (ote £20-21,000)
Redhill, Surrey
Full time, permanent role

A fantastic opportunity has arisen to join this well know organisation based in Redhill, as an Arrears Management Advisor.

The main purpose of the role will be to minimise bad debt losses on behalf of the company, you will be responsible for between 78 and 120 days overdue at which time are non performing accounts:
• Receive inbound and make outbound calls using an automated dialling system to ensure maximum contact
• Proactive telephone contact with debtors to attempt timely resolution and inform of next steps/actions
• Ensure compliance with appropriate legislation and regulatory bodies
• Administer and maintain customer agreements, including chasing of failed arrangements.
• Negotiating suitable monthly repayment arrangements
• Liaise with external customers to resolve complex queries
• Liaise with agents regarding voluntary terminations and repossessions
• Liaise with solicitors regarding customer agreements
• Negotiate with nominated third parties both verbally and in writing.
• Trace and locate debtors
• Prepare debtors agreements for legal action

The ideal candidate for the role of Collections Agent, based in Redhill, Surrey, will have the following:
• Previous debt collection experience preferred.
• Sound numeracy skills.
• Confident telephone manner with strong negotiating skills.
• In depth knowledge of company and regulatory policies.
• Ability to work under pressure and attention to detail.
• Tenacity when negotiating for a pre-determined outcome.
• Persuasive, persistent and self motivated

Based in Redhill, the role of Arrears Management Advisor a salary of £15,500, plus bonus, OTE £20-21,000. 35 hours per week Monday to Friday covering 9am to 6pm.

To find out more information please apply by sending your CV to [please apply by clicking on the blue button on this web page] or contact me on[please apply by clicking on the blue button on this web page].