Helpdesk Administrator

Job Description

• Working as part of a busy Facilities Management Team
• Responsible for logging incoming helpdesk jobs via email and telephone
• Answering phone to deal with calls from client and suppliers etc
• Working to deadlines as per the service level agreement in place
• Prioritising tasks and colour coding accordingly
• Logistically planning workloads for engineers
• Liaising between engineers and clients regarding response times
• Communicating with Facilities Managers to expedite jobs and their speedy resolution
• Co-ordinating engineers for job resolution
• Co-ordinating Contractors and Suppliers for job resolution
• Producing reports from the Concept system as required by management
• Creating Purchase Orders accurately
• Dealing with invoice queries
• Scanning invoices
• Processing invoices for payment for multiple sites across the UK
• Scanning on site records to ensure online records are up to date
• Covering reception occasionally due to sickness or holidays
• Conducting building inspections for issues
• Conducting weekly fire alarm drills
• Providing general administrative support to the wider management team


Experience and attributes needed for the role

• Organised with lots of common sense
• Competent in use of Microsoft Office applications
• Previous experience of working in a busy customer focused environment
• Willing to 'go the extra mile' to provide a best in class service
• Willing to learn and continually develop skills
• Able to prioritise work load in order to meet deadlines
• Able to cope under pressure and deal with frustrated clients

Hours of work: Monday-Friday 40hrs per week, working between 8.00am to 6.00pm with 1 hour for lunch