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| Job title | Russian Customer Service Co-ordinators | |
| Location | West Sussex |  |
| Salary | £14000 - £15000 per annum | |
| Contract | Permanent | |
| Recruiter | Huntress Group | |
Title: Customer Services – Russian
Salary: £14,000 - £15,000 depending on experience
Our client is looking for a number of staff to join their Assistance department on a shift basis.
The Role:
To provide assistance and emergency medical services to customers.
Main duties:
? Provides customer service support in both English and Russian re: policy cover, monitoring and reporting on policy holder status, coordination of travel emergencies, whilst ensuring all case handling is documented
? Deliver and reinforce a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership and become empowered to contribute to meeting business goals.
? Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in a timely manner to meet FSA guidelines.
? Participates in self development, through case-related training, mentoring, content specific training, as well as self feedback to Team Leaders on progress.
? Performs independent reviews of policy benefits and approves expenses for assistance cases based on interpretation of terms and conditions of policies and within authority limits.
? Works closely with the other parts of the organisation for the overall objective of improved customer service and treating all customers fairly.
Who we're looking for:
The ideal candidate will have:
? Experience of contact centre and/or customer service environments preferable
? Self-motivated and able to work under pressure with a high level of responsibility.
? Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate.
? Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
? To work with integrity independently or as part of a team to achieve personal and business objectives.
? Good numeracy, literacy and attention to detail.
? Able to self-reflect/analyse, actively seek feedback to identify strengths and personal development areas.
You MUST be fluent in Russian.
The hours are a shift pattern between 8am – 8pm and must be able to work flexible shifts on short notice as and when needed including weekends
Location: West Sussex
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.
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We are acting as a Recruitment Business in relation to this role.